Job ID 2019-15357

Customer Technology Support Representative

US-MI-WYOMING

Customer Service/Support

1300 GEZON PKWY SW WYOMING, MI 49509-9300

Full-time

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The Customer Service Technician provides technical support to Gordon Food Service internal and external customers on sales and customer facing applications.


Essential Functions:

  • Provide technical and how to support via telephone, email, instant message, etc.
  • Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
  • Provide 2nd and 3rd level support activity on specific applications.
  • Enter call information into call tracking software efficiently and accurately.
  • Mentor other Call Center staff on areas of specialty as appropriate.
  • Provide external application support as applicable.
  • Provide "how to" support for business and customer applications.
  • Provide back up support and take overflow calls for the Customer Service Department.
  • Performs other duties as assigned.

Knowledge / Skills / Abilities:

  • Technology - Understand Web Based Customer Facing Technology
  • Communication - Demonstrate excellent written, verbal, and communication skills
  • Time Management - Ability to multi task, prioritize and work efficiently
  • Ability to collaborate in a team environment and independently
  • Customer Service - Understands the principal and process for providing excellent customer service, including customer needs assessment.
  • Problem Solver - Ability to resolve and troubleshoot technical issues for external and internal customers.
  • Understands units of measurements and general mathematics skills.
  • Knowledge of Unified User Management Software
  • Knowledge of mobile technology: Android and Apple devices, iOS and O/S
  • Provide After Hour Support
  • Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari
  • 10 key data entry

Equipment / Tools / Technology:

  • Desktop or laptop computer
  • Networked printer/copier machine
  • Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer)
  • Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
  • GoTo Meeting - Remote Desktop Application
  • Google Chrome, Mozilla FireFox, Apple Safari
  • JIRA/Syntel
  • Telephone headset


Minimum Years of Experience:

  • One to three years previous help desk technology experience or an equivalent combination of education, training, and experience.
  • In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

Career Area

Corporate Functions

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Benefits

We take care of each other at Gordon Food Service. Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not!

Get a quick glance at who we are and the impact you could have on the food service industry. There's a seat at our table for you!

Working Here

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Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.

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Dec 15, 2019 Dec 21, 2019 Gordon Food Service