Job ID 2019-12444

Intelligent Automation Lead


Information Technology

1300 GEZON PKWY SW WYOMING, MI 49509-9300


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The Intelligent Automation Lead, within our new Data and Analytics teamwill help set the strategy and enable GFS’ migration to an “insight-driven organization” in an advanced analytics environment.


You will be responsible for helping the organization identify and prioritize processes that can be automated and assist the RPA Developers in all of the phases from design through benefits realization. You will also lead the Automation COE to ensure the appropriate policies, processes, and best practices are established and followed and also manage competing priorities across many areas of our business.

What you will do:

  • Identify, prioritize, and scope automation opportunities with various business stakeholders across the organization
  • Oversee project delivery from design through benefit realization
  • Responsible for all RPA build and run engagements with IT, business stakeholders, and outside vendors
  • Establish standards, policies, and best practices within the Automation COE
  • Communicate and translate required automation capabilities and outcomes effectively between business process areas and supporting departments.
  • Model and enhance business process diagrams and other related models to capture automation change requirements, modeling both current and future state.
  • Design and implement metrics to measure automation effectiveness.
  • Lead the Robotic Process Automation (RPA) architect and developers in the design and delivery of automation opportunities
  • Lead efforts with process owners, executive sponsor, business subject matter experts and others to determine the future state of an automated business process.
  • Educate process stakeholders on identification of automation opportunities through use case valuation and RPA technology capabilities


Our ideal candidate will have:

  • Five years experience resolving complex business solutions with automated systems. 
  • Experience with RPA technologies (Blue Prism), SAP platforms, Agile Project Management and establishing an RPA COE preferred.
  • Experience using industry standard process redesign methods (such as value chain analysis or lean Six Sigma)
  • Skills to interact directly with a technical team to deliver high quality software
  • Ability to translate business goals and metrics into automation deliverables and related business cases for specific projects.
  • Knowledge of Agile project management processes 
  • Bachelor degree in Computer Science, Information Technology or a related field.
  • Prior Project Management/Product Owner experience preferred.
  • Robotics Process Automation (RPA) Software Certification is preferred
  • Masters in Business, Computer Science or a related field is preferred

Career Area

Corporate Functions

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Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here:

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.


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