Job ID 2020-16406

User Experience Researcher


Marketing/Category Management

1300 GEZON PKWY SW WYOMING, MI 49509-9300


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As our User Experience Researcher you are responsible for gathering qualitative and quantitative data in order to create a narrative to answer business questions about our customers, suppliers, and employees’ digital behavior and workflow. 

In this role you will: 

  • Curate and communicate the knowns, unknowns, and hypotheses about our customers, suppliers, and employees’ digital behavior and workflow
  • Create and conduct UX research using a variety of proven methods (e.g. card sort, moderated remote usability studies, ethnographic field studies, surveys, etc.)
  • Summarize, synthesize, and distill findings to empower the team to make design & technical decisions
  • Lead sessions to discover, define, and interpret user goals/priorities
  • Assess existing products and services and identify opportunities for improved experience
  • Be the go-to resource for answering business questions about user behavior or workflow
  • Be a customer advocate who clearly articulates the pros and cons of our decisions and exudes empathy for the users unmet needs and pain points to solve for them.
  • Understand what the customer wants, what motivates them, and what turns them off


What we need from you: 

  • Bachelor Degree in HCI, Psychology or Design (Preferred) 
  • User Experience Certification (Preferred)
  • 3 years of experience researching for digital projects
  • Experience conducting field and remote testing & observation
  • Expertise in developing data and narrative collection processes like forming customer panels, scheduling interviews with customers, creating surveys, etc
  • Demonstrated comfort with an iterative process that collects info, tests in production, then monitors for needed changes
  • Experience working in an Agile product design and development environment (Scrum, SAFe)
  • Experience or knowledge working on an e-commerce experience a plus



Career Area

Corporate Functions

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We take care of each other at Gordon Food Service. Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not!

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Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here:

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.


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Feb 16, 2020 Feb 22, 2020 Gordon Food Service