Job ID 2019-14584

Vendor Support Specialist



1300 GEZON PKWY SW WYOMING, MI 49509-9300


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The Vendor Support Specialist responds to vendor inquiries and resolves vendor payment disputes.


What you will do:

  • Manage vendor disputes and assists with dispute resolution while providing excellent customer service
  • Performs research and resolve advanced discrepancies.   
  • Investigate and respond to vendor issues - payment inquiries, payment discrepancies
  • Respond to and resolve urgent credit hold situations.
  • Escalates vendor risk (red flags) and status to leadership where necessary
  • Enter new and maintain existing agreement items, rates, and customer lists as requested.
  • Have awareness and understanding of vendor metrics to identify situations requiring action or further analysis.
  • Communicates with internal as well as external customers and vendors
  • Trains new system users including vendors and internal GFS employees and provides support
  • May serve as the main contact between Stores and Vendors for Direct Store Delivery (DSD) Invoice Discrepancy Processing.


 Are you a good fit for this position?

  • Two or more years of customer service or finance/accounts payable or receivable experience
  • Excellent customer service skills
  • Knowledge of Google Platform
  • Strong Excel skills

Career Area

Corporate Functions

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We take care of each other at Gordon Food Service. Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not!

Get a quick glance at who we are and the impact you could have on the food service industry. There's a seat at our table for you!

Working Here

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Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here:

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.


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